After talking to a bunch of Seattle auto detailers, I decided the cost of fixing the water and mold damage to my car is going to be more than my deductible, so I filed an official claim with State Farm. I stressed that I do not know how the water got in my car – flood, rain, vandalism, who knows – and that I wanted an agent to come look at it ASAP before my problem got worse.

I get a call back that an agent was going to inspect my car. The conversation basically went like:

Me: Sorry I missed your call, I was at work and couldn’t answer right away.
SF Rep: At work? How is our agent supposed to inspect your car if you’re at work?
Me: Wait, he’s coming right now? No one told me.
SF Rep: No, not now.
Me: Well when is he coming, tomorrow?
SF Rep: Sure, maybe.
Me: What do you mean, maybe?
SF Rep: He could come tomorrow or Friday, but if not you should call me Friday afternoon.
Me: Well I kind of need to know when he’s coming if I can’t be at work then.
SF Rep: He’ll probably come tomorrow. You can let someone else at home talk to him.
Me: I can’t… I guess I can try working from home tomorrow… Do you know what time he’ll be by?
SF Rep: I don’t know.
Me: I mean, does he work 9 to 5, or what?
SF Rep: More like 8:30 to 4 I guess.

Seriously, fucking worthless. They don’t even know when their own agents are coming to inspect my car, and I’m just expect to sit at home all day. I have a fucking job, you know. Worse he was rushing me to get off the call, and kept saying how they don’t cover gradual damage like rust and mold, and how he can’t see mold forming in my car even in a couple of weeks. I’m not so fucking slovenly that I would let mold cover everything in my car while I was driving it around, christ.

Like a good neighbor…yeah fucking right.

Thanks for all the moral support and practical advice, and sorry if you’re getting sick of these posts. They’re partly for me to vent, but mostly for me to document. Not to mention them finding out I’m an angry blogger might help my chances at getting proper costumer service.